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Pack your bags! 30% off Treetop Getaway Chalet Tuesday through Friday. Use the code SUMMERDAYS at booking.

Please read your vacation rental agreement carefully before you begin your vacation.

Any monies received by Sarah Bernard Chalets for occupancy of vacation property indicated the acceptance of the terms of our vacation rental agreement in full. All policies are strictly enforced. It is the responsibility of all guests and members of their party to be familiar with all policies pertaining to rental.

RENTER REQUIREMENTS
For legal and accounting purposes, the person placing the reservation must be the same as the credit/debit card holder. This person is considered to be the guest. All other persons involved with the rental are considered to be the guest’s invitees, and all discussion regarding reservation, cancellation, and damage policies will be discussed with the guest, not the guest’s invitees.DOWN PAYMENT/PAYMENT

Final payment will be required 30 days prior to checking-in to your vacation rental.

CANCELLATIONS AND REFUNDS

If Reservation is canceled within 30 days of arrival, Deposit Payment will be refunded minus a $100 cancellation fee and Guest is released from financial liability on remaining balance owed. Cancelations with less than 30 day notice will result in 100% loss of all payment.

CONDUCT OF GUESTS

Guest(s) agrees that no more than the number of people stated on the reservation shall occupy the premises. Unauthorized people at the vacation rental at any time could result in extra charges for each additional guest, in addition to any and all damage, disturbance, and cleaning charges. The names of all drivers must be registered with security or access to the resort will not be permitted. We also require the names of any non-driving guests, not to exceed ten.

The rental is not intended for parties, nor gatherings at any time of anyone except those who have paid to occupy the property.  If there is excessive noise or music, any illegal activity, or evidence of violation of these policies, you may be asked to vacate the premise without any refund and additional charges may be assessed. Please inform us of any change in the number of guests before your arrival to avoid these charges.

DAMAGE POLICY

Every reservation requires a $65 damage protection policy (“Vacation Rental Damage Plan”). The Vacation Rental Damage plan covers unintentional damages to the rental unit interior that occur during your stay, provided they are disclosed to management prior to check out. The policy will pay a maximum benefit of $1500.

As a condition to the rental of all vacation properties, {companies.name} reserves the right to charge the guest’s credit card for any and all uncovered guest/invitee caused losses and damages sustained to the vacation property throughout the duration of their period of occupancy. In the event of any uncovered guest/invitee-caused loss or damage to the vacation property, including, but not limited to, undue cleaning, eviction, service calls, service charges, fines/assessments, repairs or replacements, plus all applicable taxes, {companies.name} is hereby granted the right to charge the guest’s credit card. By written or electronic endorsement of this agreement, the guest hereby agrees to pay for all such charges, as defined above and on the proceeding pages.

UPON ARRIVAL

Take a look around the chalet/house. If there are concerns or issues with your rental property, please immediately contact our office by calling 314-410-5757 (leave a message with the answering service if outside of business hours). No refunds or considerations are given unless we were notified of problems during your stay. We will provide a form for you to document any pre-existing damage so you won’t be held responsible, as well as a claim form for any damage that happens during your stay.

EMERGENCIES/MAINTENANCE

In the event of a problem getting in the vacation rental or if there are problems with condition or functionality of the vacation rental, please immediately contact the Sarah Bernard Chalet’s  office (leave a message with the answering service if outside of business hours) at 314-410-5757. If it is after office hours we will make every effort to return your call as soon as possible.

ARRIVAL TIME

Check in is at 11 am. An early arrival may be arranged, pending other reservations and the housekeeping schedule. Please contact us one day prior to your arrival to make these arrangements. There is a $50 fee for a 2pm check-in, $100 for 11am, depending on availability. Unless you have specifically arranged for an early arrival time, please do not arrive at the property before your schedule check in time.

DEPARTURE TIME

Check out is at 4pm. Your prompt departure is appreciated so we can prepare the vacation rental for any incoming guests. You may be charged a $25 fee for each hour beyond 11 am you are still on property, at a minimum of one hour.

CANCELLATIONS

Power/ weather related cancellation: Sarah Bernard Chalets does not issue refunds due to acts of nature such as: weather, road conditions, snow conditions, or power outages.

LINENS AND TOWELS

Bath towels, sheets, pillows and blankets are not meant for outside use. We provide beach towels for the lakes and beaches.

SMOKING

Smoking is not permitted in any Sarah Bernard Chalets property.  If there is any tobacco smell in the cabin after your departure, you will be charged an additional fee of $250. Oil lamps and incense are not permitted due to the long-lasting odor. If these policies are violated, we will charge the credit card we have on file.

PLUMBING/WATER USEDo not put any feminine products in the toilet. Plungers are provided if a clog occurs. Please do not pour grease down the drain.

No water portable pools/jacuzzis that require more than ten gallons of water, please.

RIGHT OF ENTRY

Guest(s) agree that Sarah Bernard Chalets reserves the right to enter the rental property any time to investigate disturbances, check occupancy, check for damage, to make such repairs, alterations or improvements as we may deem appropriate.

SECURITY & SAFETY RISKS

Always lock doors and windows when you leave the vacation rental! When you rent the vacation rental, you assume responsibility for it and its contents, as well as your personal property. Always lock the doors and windows when you leave the vacation rental. Sarah Bernard Chalets does not assume any responsibility for injuries resulting from your failure to use due caution. Children must be supervised at all times.

INDEMNIFICATION & HOLD HARMLESS

While Sarah Bernard Chalets and its property owners strive to maintain vacation properties in the finest condition, no guarantees are expressed nor implied regarding suitability or for any particular purpose. All guest(s) and their invitees use the vacation property structures and premises at their own risk. Sarah Bernard Chalets and its property owners shall not be held liable or otherwise responsible in any way for injury to any guest and/or their invitees that is caused or permitted to be caused by the intentional or unintentional acts of said guest(s) and/or invitees, or by the failure of structures, appliances, (including hot tubs and bbqs) furnishings, and/or other equipment, whether by malfunction, misuse, acts of god/nature, and/or are otherwise naturally occurring. No guarantees are expressed nor implied as to the suitability of utilities and other services provided to the vacation properties and adjacent structures and premises. No guarantees are expressed nor implied regarding the suitability/compatibility of materials utilized in the construction of the vacation property and/or its contents. Sarah Bernard Chalets and its property owners shall not be held liable nor otherwise responsible in any way for allergic reactions to guest(s) or invitees, caused or permitted to be caused by materials utilized in the manufacture of the vacation property and/or its contents, nor from mold and/or airborne spores, nor from pet/animal allergens, nor from chemical agents including, but not limited to appliances, linens, carpeting, utensils, fixtures, hot tubs, and/or other equipment. By written or electronic endorsement of this agreement, guest(s) and invitees hereby agree to forever hold-harmless and indemnify Sarah Bernard Chalets and its property owners from and against all claims, demands, loss, liability/responsibility of any kind and character, including cost of defense, arising out of or in any way connected with the guest(s) use of the property.