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FAQs

Frequently Asked Questions

Have an Innsbrook or Sarah Bernard Chalet Question?

We’ve got answers!

The following page has answers to the most frequently asked questions about Innsbrook Resort and our Chalets. We also have a lot of great information on our vacation rentals, things to do, and experiences pages. If you don’t see what you’re looking for or have your question answered here, please feel free to contact us and we will happily assist you. 314-410-5757

What time is check-in? Expand

Check-in is at 4pm or later. We do allow early check-in (for an additional fee) if housekeeping has time to prepare. We typically cannot guarantee early check-in until the day before your stay.

What time is check-out? Expand

Check-out is at 11am. We do allow late check-out (for an additional fee) if housekeeping has time to prepare for the next guest. We typically cannot guarantee late check-out until the day before your scheduled departure.

Can I bring my pet? Expand

Most of our chalets allow up to two dogs for a $35 per night pet fee, which can be added during the reservation process. If you decide to bring your dog after you confirm your reservation, please let us know and we would be happy to make that change. No cats, please. 1743 Little Bear Lodge and 1247 Sunset Oaks are not pet-friendly (perfect for those with a pet allergy!).

Is wood provided for fireplaces/firepits? Expand

We provide wood for the indoor fireplaces seasonally, from October through March. For the outdoor fire pits, we prefer that guests use fallen wood found on the property. If you need firewood during the off-season months, we suggest Hanny’s Market in Wright City.

Are the indoor fireplaces wood burning or gas? Expand

All fireplaces are wood burning.

How many cars are allowed in driveway? Expand

Innsbrook rule is one car per bedroom plus one.

Are there bathtubs in the chalets? Expand

Yes, most of our chalets have a bathtub. 1716 has a jetted tub. There are a few that don’t have tubs so be sure to let us know if you require one during your stay.

What is your smoking/non-smoking policy? Expand

All Chalets are non-smoking.

Are there “beach towels” or do guests bring their own? Expand

We provide beach towels.

Is there a place to get bags of ice or is ice provided? Expand

Ice can be purchased at the Country Market only during the summer as it’s closed during the winter months.

How big are the lakes? Expand

The lakes are good size. They are all great for paddle boating/boarding, kayaking, fishing, swimming, playing at the beach.

Can I bring my own kayak? Expand

Yes

Can I bring a paddle board? Expand

Yes

If we go paddle boating, do we have to make a reservation? Expand

There’s either a paddle boat, kayaks, or a canoe (not a pontoon boat) at our lakefront chalets for your exclusive use. There are no boat rentals available at Innsbrook. Even our properties that aren’t on water have kayaks stored at a public beach in Innsbrook for your use.

Are there fishing poles at the chalet? Can we rent them? Expand

The fishing poles and supplies that are at the chalets have been left behind by other renters; we don’t supply these, but you are welcome to use what you find. We suggest picking some up at Wal-Mart if you plan to fish since we don’t provide them. You can pick up bait at the liquor store in Wright City.

Do I need a fishing license? Expand

No license needed.

Are dogs allowed in lake? Expand

Innsbrook requires dogs to be on a leash. At our private lakes, dogs are allowed in the water.

Is there a grill? Expand

Yes, all of our chalets have grills for your use. There are gas grills and propane tanks at most of the chalets. There are a few with charcoal grills and charcoal is provided. 

Do you stock condiments? Expand

No mayo, ketchup, mustard, etc. We do stock spices, sugar, coffee, tea, etc. We’ve found that our guests don’t like to use others’ ketchup.

Where is the closest grocery store? Expand

We recommend bringing all your groceries with you for your convenience. It’s about a 20-minute drive back to a store. If you stop in Wentzville (Exit 208 or 209) on your way from St. Louis, there is a Schnuck’s and a Dierberg’s there. If you’re coming from the west (Columbia), you can exit at 194 for Wal-Mart Supercenter or Kroger. There is also a small convenience store at Innsbrook called the Country Market, near the Main Gate, but it is closed in the winter months.

Is Uber available? Expand

Unfortunately Uber is not yet available at Innsbrook Resort. We would be happy to help you arrange private transportation service through one of the local limousine companies.

Do you have a babysitter list or does the resort offer that service? Expand

We do not provide that service. Please check with the resort.

What kind of food does the restaurant have? Expand

Burgers, pizza, bar food. Menu is online.

How far are the chalets from the golf club house? Expand

It varies based on which chalet you are renting.

How far are SB Chalets from the pool? Expand

All Chalets are in a different location, but within a 5-7-minute drive.

How far are we to the Aspen Center? Expand

It varies based on which chalet you rent.

Are there hayrides? Expand

You can book hayrides directly through the stables. http://www.innsbrook-resort.com/recreation/stables/.

Do we need a reservation for the Sunday breakfast buffet? Expand

Not required, but we recommend you make a reservation just in case. http://www.innsbrook-resort.com/dining/clubhouse/.

Be sure to check out our Things to Do page and browse each chalet on our vacation rentals page for greater detail on area attractions and chalet specifics. Then get ready for the vacation experience you’ve been dreaming of! Please reach out to our team for any reason or book online today. We look forward to having you as a guest and hope you love Innsbrook as much as we do. 314-780-9070

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The Best Vacation in the Midwest

If you’re in the St. Louis, Central Missouri, or Illinois area, it’s never been this easy to be a short drive away from total serenity and the luxury of an upscale vacation rental with impeccable service. It’s the best outdoor-inspired and lakefront vacation in the Midwest. Book your Sarah Bernard Vacation Rental Chalet online now!

It’s Time for Your Dream Vacation!

Innsbrook Resort and Sarah Bernard Chalets is a conveniently located, gorgeous vacation rental community just waiting for you! Take a look at our inviting chalets and choose the one that’s right for you and your getaway, then book online or contact us today. The Sarah Bernard Realty Team is here to make your stay exceptional!

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